Customer Service Representative, Inbound Call Center
Kelly& Associates Insurance Group in Sparks, MD is seeking an experienced callcenter individual to provideprofessional and efficient service via phone and e-mail to all current andprospective KELLY customers while supporting the overall service, sales andmarketing efforts of the organization.
A' Responsibilities include being available for customers contacting theKELLY or Major Accounts Call Center for assistance by answering questions andresolving issues related to benefit programs, billing, enrollment, COBRA,administrative procedures, etc.
while providing timely follow-up, if necessary.
A' KELLY Call Center customers include brokers,group administrators, COBRA subscribers, carriers, and internal KELLYdepartments.
Seekinggoal oriented individuals to maintain call center quality listening scoreswhile meeting specific call center metrics and attendance and scheduleadherence.
Schedules willfall between 8:
00 am to 6:
00 pm Monday through Friday.
A' Additional hoursmay be required to achieve business objectives.
A' A' A' Next Training Class is Monday, March 9thA' A' Requirements - High school diploma required; AA/BA/BS preferred Preferred minimum 1-2 years of experience in a call center environment especially within the healthcare, benefit administration, credit card, or technology industries Preferred 1-2 years of customer service experience especially within healthcare, benefit administration, high-end retail, credit card, or banking industries Exceptional verbal and written communication skills Experienced and skilled in computer systems in a windows based environment Proficiency in Microsoft OfficeAdditional Information -At KELLY, we believe in a work environment of honesty and trust, wherecollaboration is encouraged and innovation is rewarded.
We work as a team toserve our client and pursue excellence at every opportunity.
We constantly lookfor ways to support one another as we give of our time, talent, and treasure tomeet the need of others in our organization and our community.
Working atKELLY, you'll quickly discover that you're not just a number - you are a valuedmember of our team and our family.
At KELLY, we know that it is you who makesthe unique difference and we honor that at every opportunity.
A cents EUR cents A' A' A' A' A' A' A' A' KELLYprovides a robust and competitive benefits package including 401K with a match,tuition reimbursement, and on-site cafA$ $A' (C) and gym.
Job Category - Customer Support / Call Center OperationsEEO Job Category - Administrative Support WorkersA'.
Estimated Salary: $20 to $28 per hour based on qualifications.
A' Responsibilities include being available for customers contacting theKELLY or Major Accounts Call Center for assistance by answering questions andresolving issues related to benefit programs, billing, enrollment, COBRA,administrative procedures, etc.
while providing timely follow-up, if necessary.
A' KELLY Call Center customers include brokers,group administrators, COBRA subscribers, carriers, and internal KELLYdepartments.
Seekinggoal oriented individuals to maintain call center quality listening scoreswhile meeting specific call center metrics and attendance and scheduleadherence.
Schedules willfall between 8:
00 am to 6:
00 pm Monday through Friday.
A' Additional hoursmay be required to achieve business objectives.
A' A' A' Next Training Class is Monday, March 9thA' A' Requirements - High school diploma required; AA/BA/BS preferred Preferred minimum 1-2 years of experience in a call center environment especially within the healthcare, benefit administration, credit card, or technology industries Preferred 1-2 years of customer service experience especially within healthcare, benefit administration, high-end retail, credit card, or banking industries Exceptional verbal and written communication skills Experienced and skilled in computer systems in a windows based environment Proficiency in Microsoft OfficeAdditional Information -At KELLY, we believe in a work environment of honesty and trust, wherecollaboration is encouraged and innovation is rewarded.
We work as a team toserve our client and pursue excellence at every opportunity.
We constantly lookfor ways to support one another as we give of our time, talent, and treasure tomeet the need of others in our organization and our community.
Working atKELLY, you'll quickly discover that you're not just a number - you are a valuedmember of our team and our family.
At KELLY, we know that it is you who makesthe unique difference and we honor that at every opportunity.
A cents EUR cents A' A' A' A' A' A' A' A' KELLYprovides a robust and competitive benefits package including 401K with a match,tuition reimbursement, and on-site cafA$ $A' (C) and gym.
Job Category - Customer Support / Call Center OperationsEEO Job Category - Administrative Support WorkersA'.
Estimated Salary: $20 to $28 per hour based on qualifications.
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