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US Service Analyst, Manager

Job Description Summary
Job Description
Summary:
The US Service Analyst, Manager drives forecasting, planning, modeling, and analysis activities to make data-driven recommendations that enable the US Service organization to compete more effectively and drive growth. This position is specifically responsible for producing existing performance metrics, statistical forecasting, labor modeling, as well as supporting Business and Strategic Planning. This position will provide weekly, monthly, quarterly, and annual metrics that track business performance and provide visibility into the underlying factors driving performance.
Responsibilities:
Manages the maintenance and implementation process of Service Analytics.
Assists the US Service leadership team in constructing service forecast and budgets.
Provides information and analysis related to the various service functional departments.
Recommends policy, procedures, new metrics, work standards & organizational changes to meet business goals & objectives.
Provides financial, statistical or business analyses on complex business situations including resource deployment, field support, and service contract terms.
Develops and facilitates key business assessments and reviews processes focused on identifying opportunities and risks associated with achieving plans.
Identifies market related information needs, and possible data sources in collaboration with sales and marketing.
Monitors and resolves issues in the development and implementation of plans and tools to facilitate and improve Service functions.
Develops special projects to support service productivity initiatives
Qualifications:
B.S. or B.A. degree required, with a preference for Engineering, Computer Science, Finance, Economics, Statistics, or Marketing.
MBA, MS or Six Sigma Green or Black Belt Certification a plus.
Minimum of 3 years of experience in business/market analytics, market research, finance, consulting, or another relevant field.
Must be highly proficient in analytical methods applied to business problems, as well as analytical and presentation software (MiniTab/JMP, Excel, PowerPoint, and Access).
Must be a results-oriented and customer-focused self-starter who can conduct his/her own analysis and also credibly communicates the results and recommendations from that analysis at various levels throughout the organization.
Must effectively collaborate with internal partners to include Worldwide service, Marketing, Finance, Sales, and Sales Operations.
Must have intellectual curiosity, strong analytical and problem-solving skills, strong business acumen, and excellent verbal and written communication skills
Must demonstrate a high energy level as well as strong internal partnering skills and the ability to prioritize competing demands.
Must have the ability to travel a maximum of 20%.
Primary Work LocationUSA MD - Baltimore
Additional Locations
Work Shift

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