Contract Execution Analyst

Job Description Summary
Job Description
Reporting to the Manager, Contract Execution - DS, this position is responsible for processing contracts, along with maintaining accurate contract pricing and membership (Locals on GPO, local agreements and non GPO local agreements) of BD's Diagnostic Systems Capital and Consumable Sales Contracts. This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.
There are no direct reports, but significant matrix managing required across contracting operations.
Essential Responsibilities:
Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy.
Proactively operationalizing the contract renewal process, utilizing contract reports to help drive discussion with sales managers and/or business units around approaching contracting expirations
Load and process new business/renewal contracts and addendums efficiently and accurately in order to meet customer expectations. Ensure that proper guidelines are enforced and approvals are received, as defined by the Business units.
Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and/or Sales Managers to maintain market competitiveness. Perform price comparisons, identifying any gaps, and communicating to requestor before executing in SAP.
Serve as functional investigator for submitted Service Complaints related to all Dianostic Systems Capital and Consumable contract pricing. Resolve complaints and document into the complaints database.
Significant collaboration with our Distributor, GPO partners and Sales Leaders to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results, to also include managing and resoloving all distributor and sales rep adhoc inquiries (phone/e-mail) in a timely manner
Resolve chargeback errors for contract specific error types, including membership error types for Diagnostic Systems local contracts.
Coordinate dispute information with Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.
Collaborate with Contract Offer Development team and sales managers, ensuring proper documents/signatures are in place before contracts are executed in SAP.
Manage and complete instrument orders for all DS capital equipment and consumable agreements, collaborating with Contract Consultants, Finance, Service Contracts, Compensation, Business Analytics, and Technical Services, and ensuring final documents are attached for audit purposes.
BA/BS degree desired
3+ years' experience in commercial contract operations and/or related areas
General understanding of the end-to-end commercial contract operations management
Experience in ERP (SAP) and reporting (Business Intelligence) systems
Proficient technical skills in MS Access and MS Excel solutions
Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD's values
Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution
Proven ability to quickly establish credibility, trust, and support within all levels of organization
Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations
Ability to plan, organize, and manage a variable work load and meet schedules with accurate results
Innovative thinker with ability to drive change and effectiveness through automation and process excellence
Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations
Key Competencies
Customer Focus
Action Oriented
Drive for Results
Process / Operational Effectiveness
Organizational Agility
Primary Work LocationUSA MD - Baltimore
Additional Locations
Work Shift1st Shift 830am-5pm (United States of America)

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