Senior Facility Manager (Sparks, MD)

About JLL ?

We?re JLL. We?re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

We?re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.

If you?re looking to step up your career, JLL is the perfect professional home. At JLL, you?ll have a chance to innovate with the world?s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You?ll also make long-lasting professional connections through sharing different perspectives, and you?ll be inspired by the best. We?re focused on opportunity and want to help you make the most of yours. Achieve your ambitions ? join us at JLL!

Job Summary ?

We are looking for a team-oriented Sr. Facility Manager to join our team in Sparks, MD! This is a critical site leadership role, responsible for overseeing a team of facilities and maintenance staff for about 1.5 million sq ft of building space, a multi-million-dollar budget, and a high-profile client relationship.

The ideal candidate will come from a trade/mechanical background and have solid experience in customer service, client relationship management, and budgeting/finance.


Client Service

  • Operate and maintain in a GMP manufacturing environment all IFM equipment and services. Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ?s, GMP compliance calendars and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements.
  • Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with LOB contacts.
  • Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA?s and scopes of work.
  • Interact with client occupants, JLL staff and 3rd party partners and actively participate in Safety Council meetings.
  • Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives). Develop, track and implement energy conservation initiatives and document all savings via ?savings initiative tracker? program implemented by the account. Will require client review and sign off on routine basis (monthly or quarterly).

Building Maintenance & Management

  • Life Cycle Asset Maintenance ? ensure all critical equipment vendor PM?s are completed as per schedule
  • Provide leadership, vision and technical assistance to the maintenance, utility and Lab services functions In addition to maintenance and utilities, serve as the liaison to all other services such as janitorial, lab services, grounds, security, waste management, space planning, and project development services. Ensure GLP/GMP compliance by ensuring completion of all related training, Action Items/Audit Responses, and ensuring that all critical PMs are completed on time.
  • Ensure all safety, environmental, and GXP standards are strictly adhered to within managed facilities. Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities.

Employee Management

  • Provide superior employee management to all direct reports.
  • Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers.
  • Maintain an effective succession plan for yourself and all team members.
  • Recognize success of the team and the individual using appropriate recognition and rewards.

Financial Targets

  • Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative).
  • Develop and submit a detailed site operating budget annually.
  • Provide monthly variance analysis and submit all periodic forecasts by assigned due dates. Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances.
  • Ensure your team actively participates in Aix benchmarking to validate performance against peers and to actively pursue improvement opportunities
  • Update/develop 5 year Facility Capital/Operating Improvement Project Plans for each facility.
  • Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners.


  • Bachelor?s Degree or equivalent; HVAC or Mechanical Engineering degree preferred.
  • 5+ year?s pharmaceutical facility management experience with demonstrated ability to exercise proper judgment.
  • Knowledge of Energy Reduction and Sustainability Programs.
  • Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).
  • Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations.
  • Strong interpersonal skills and problem solving ability.
  • Excellent verbal / written communication and presentation skills.
  • Proven record of providing excellent internal and external customer service.
  • Knowledge of standard business and accounting practices.
  • Knowledge of Excel and ability to analyze data.

What you can expect from us ?

You?ll join an entrepreneurial, inclusive culture. One where we succeed together ? across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We?ll offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Apply today!


JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. ?JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran?s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. ?The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at
https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf. ?
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at Click Here to Email Your Resum?


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