Customer Service Tech Specialist

Position Exempt StatusNon-ExemptWeekly Scheduled Hours36Scheduled ShiftJob Description
Exela Enterprise Solutions is a leading provider of innovative cloud-based solutions in the document outsourcing industry who has earned a reputation as a comprehensive, end-to-end document management company and trusted corporate partner providing the modern enterprise with solutions and services needed to intake documents, extract data and direct the information where it needs to flow.
The ideal candidate for the Customer Service Technical Specialist role will facilitate a variety of mailroom tasks to ensure high levels of customer service in a fast-paced environment and will be well organized, able to multitask, a go-getter with a positive work ethic. This career-oriented candidate will have a strong attention to detail and will maintain the highest levels of customer care while satisfying customer demands in a high volume, production environment. Must have a clean driving record.
We offer full-benefits package including paid holidays, vacation and sick time. Growth opportunities for advancement and exclusive discounts on entertainment, health and wellness, travel and much more.
Sort and prepare mail for scanning
Label documents to prep for scanning
Scan documents
Track and report daily activity
Work directly with the customer on questions and concerns
Be able to work Independently
Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup of mail and small packages)
Lift heavy boxes, files or paper when needed
Consistently adhere to business procedure guidelines and safety procedures
Take direction from supervisor or site manager
Participate in cross-training and perform other duties as assigned, filing, outgoing shipments
Operating mailing, copy or scanning equipment
Shipping & Receiving
Handle time-sensitive material like confidential, urgent packages
Perform other tasks as assigned
Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred)
Experience with prepping and scanning documents
Experience running mail posting equipment a plus
Excellent communication skills both verbal and written
Lifting up to 55 pounds with or without accommodations
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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