Windows Laptop Analyst

Job Description
Fundamental Administrative Services, LLC
920 Ridgebrook Rd. Sparks, MD 21152
P: 410-773-1000
Full Time: Monday-Friday
About the Opportunity:
Fundamental Administrative Services, a health care consulting and management company based out of Sparks, MD is searching a Windows Laptop Analyst to join our team today!
Position Summary:
The Windows Laptop Analyst will be responsible for:
Following a pre-defined checklist related to installation, troubleshooting, configuration and repair of Windows 7 Laptops and Desktops.
Solving and troubleshooting problems related to computing hardware.
Installing hardware and software systems on desktops and laptops.
Working with and assisting customers with installations, moves, adds, changes, refresh, testing and implementation of personal computer hardware/software systems.
Utilizing help desk call tracking and technical / training documentation and thoroughly documents problem resolution.
Resolving issues utilizing excellent written, verbal, customer service, and problem solving skills.
Knowledge of PC/laptop hardware, Windows OS (Windows 7, Windows 10); MS Office Products.
Basic knowledge of Active Directory and AD group policies.
Knowledge of desktop inventory and software automation tools (SCCM-Microsoft System Center Configuration Manager & Software Delivery).
Familiar with Anti-Virus Software
Familiar with remote screen sharing technologies
Able to Diagnose and Repair hardware failures for Desktop and Laptop computers
Liaise with technical services team to resolve problems involving core applications.
Troubleshoots local and network printer problems and coordinates maintenance for repair.
Ability to work from a remote office supporting end users of varying skill sets both over the phone and in person with a high degree of customer satisfaction.
Our full time team members are valued and offered a robust and comprehensive benefit package which includes:
Comprehensive Medical, Dental and Vision Insurance/ Flexible Spending Accounts
Life Insurance Coverage
Short and Long-Term Disability Options
Tuition Reimbursement & Nursing Loan Repayment Programs
401 (k) Savings Plan
Vacation, Holiday, Sick
DailyPay option available! ? Get your pay, when you need it.
MetLife Auto and Home Insurance - employee discount available
Helping Friends Foundation
Employee Assistance Plan
Ticket Monster Perks - entertainment ticket discounts
Purchasing Power - online purchase/payroll deduction
In-facility education programs and more!
Equal Opportunity Employer. M/F/H/V. Drug-free/Smoke-free work environment.
Req. ID:005584 - 11004 - Fundamental Administrative Services LLC

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