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Heavy Truck Maintenance Technician Service Advisor

Element is hiring full-time Truck Maintenance Technician Service Advisors t to work from home in an inbound call center environment. This is a full-time hourly position with great benefits including health, dental, vision, 401K, tuition reimbursement, etc. We offer paid virtual classroom training. If you have excellent customer service skills and technical abilities, we want you on our team!
Duties & Responsibilities:
As a Truck Maintenance Technician Service Advisor, you will:
Leverage your technical skills while working from home.
Respond to incoming calls from drivers and repair shops
Use your experience to review requests from Truck repair shops and approve or decline repairs based on Client's Policies.
Assist drivers in locating appropriate repair facility.
This position is a customer service oriented position and will not provide the opportunity for hands-on truck repair in a shop environment.
Qualifications:
Active ASE Certification Preferred. Element will consider non-ASE Certified candidates who, as a condition of employment, agree to obtain ASE Certification within 12 months of employment
2 years hands-on mechanical experience . Ie... experience in any of the following? medium trucks, heavy trucks, Diesel, Equipment, Material handling.
Communication, negotiation, and decision making skills.
Team player who enjoys working with clients and repair shops on a daily basis.
Ability to work independently with minimal supervision
Candidates should be available to work evenings, weekends and holidays.
Candidates need basic computer skills
Basic Microsoft office skills, outlook, word, Internet Explorer
Proficient typing skills
Ability to use multiple applications
Element Fleet Management is the world's leading global fleet management company, providing world-class financial and management services for commercial fleets. In the process, we help customers reduce costs and improve productivity. Our employees play a critical role in delivering value to customers and ensuring an exceptional customer experience. Element is an exciting organization, offering many opportunities for you to grow your career!
Candidates must be willing to comply with pre-employment testing including, but not limited to, drug testing and background check.
Element Fleet Management ("Element") provides equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, marital status, veteran status, disability, or any other status protected by applicable federal, state or local laws. It also is Element 's policy to comply with all applicable state and federal laws regarding consideration of unemployment status in making hiring decisions. Element will provide reasonable accommodation to allow an applicant to participate in the hiring process if so requested. When applying, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, marital or veteran status, disability, or any other status protected by applicable federal, state or local laws.



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