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Automation Specialist - Central Maryland

With annual sales in excess of $4B, Rexel USA is a market leader providing innovative and sustainable electrical supplies and energy solutions. Our strategy is simple - by helping our customers thrive, we thrive. We recognize that the energy industry is changing and Rexel's business is changing with it. That's why we?re looking for someone like you - a fresh thinking, innovator, and ground-breaker.
We are seeking an Automation Specialist - Central Maryland in Sparks Glencoe, MD
Summary of Key Responsibilities :
+ Become subject matter expert in the assigned business segment
+ Develop deep and broad specific customer knowledge so as to be able to develop individualized business development plans
+ Assists sales staff and customers with product selection and questions
+ Answer phone calls from customers and assists with resolving their issues
+ Support web-based customers and assist with orders/inquiries
+ Provide internal feedback and support in updating the website
+ Provide product training support and expertise to both customers and other internal stakeholders
+ Other duties as requested.
Requirements:
+ Ability to work with Project managers, the Operations teams and Inside/Outside Salesforce.
+ Ability to set priorities and meet deadlines.
+ Ability to work with vendors.
Qualifications:
+ Previous experience with customer service
+ Good communication skills/phone etiquette
+ Ability to multi-task
+ Customer service mindset
+ Problem-solving skills
+ Ability to leverage the entire organization to achieve results
+ A desire to learn and become an expert in their field
+ Self-motivated
+ Computer-savvy and high comfort level with technology
+ Must be able to be successful and productive in a fast-paced environment
DISCLAIMER:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
_Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law._


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