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Technical Specialist - Microbiology - Sparks, Maryland

# Job Description Summary
# Job Description
?Summary:
Dynamic and innovative department that endeavors to provide high\-level technical advice, consultation, and troubleshooting for internal and external customers\. This position is dedicated to utilizing scientific laboratory expertise to bring solutions to our customers and support BD products\.
Responsibilities:
+ Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication\.
+ Generate and maintain proper complaint documentation in compliance with FDA \(21 CFR\) and ISO requirements\.
+ Coordinate with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow\-up and resolution of all technical inquiries and product issues\.
+ Supports the 24/7 Technical Service telephone line by providing emergency technical assistance during rotations of evening, weekend and holiday on\-call coverage\.
+ Promotes and ensures a culture of privacy and security related to PHI and HIPPA\.
+ Contributes to team goals and objectives through active participation\.
Qualifications:
+ B\.S\. Degree in Life Science Required
+ One of the following qualifications is required: Cytotechnologist \(ASCP\), Medical Laboratory Scientist \(ASCP\), Molecular Biologist \(MB\-ASCP\) or a Master of Science degree with a Molecular Biology focus\.
+ Minimum 2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory \(pharmaceutical environmental monitoring and/or food microbiology testing\), or biotech/academic molecular laboratory, or college graduate with relevant laboratory internship experience\.
+ Must have effective communication and customer service skills including technical writing and the ability to manage complex technical conversations via telephone\.
+ Independent with proven ability to apply scientific principles when troubleshooting customer workflow and/or instrument complaints\.
+ Proficient PC skills \(Microsoft Office package\)\.
+ Experience with medical devices and equipment, experience with BD equipment a plus\.
\#LI\-SMKT
# Primary Work LocationUSA MD \- Baltimore
# Additional Locations
# Work Shift
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status


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