Sr. Manager, Project Management - Lab Automation

Job Description SummaryThe Sr. Manager, Project Management - Lab Automation is responsible for leading a team of professional Project Managers and Install Leaders responsible for customer project management, installation coordination and customer experience management. This position oversees the full customer implementation life cycle associated with the BD Automation platforms and includes implementation of other DS products, building an all-inclusive solution experience. This role will collaborate with US Sales and Marketing, Health Care Consultant teams, Customer Success Executives as well as interact with the US- and Global Service teams.
This position is responsible for designing the deployment strategy for Installation coordination, Project Management and Customer Experience management processes in the US region. This individual will develop and administer tools part of the Global Customer Engagement and Experience Model to aid customers in managing significant changes that can occur during the adoption of automation in their laboratories.
Job Description
The Sr. Manager, Project Management - Lab Automation will manage installation slots to align with customer and business needs, participates in forecasting sessions with Sales and Marketing and ensures resource alignment with installation needs. Further early pre-project engagement needs to be driven by this leader to ensure enhancement of the implementation experience.
The Sr. Manager, Project Management - Lab Automation assists with Lab Automation Service strategic planning process and develops improvement activities in close collaboration with Technical Service functions, the different BD departments and other stakeholders. Develop appropriate action/project plans to enable others to achieve organizational effectiveness and efficiency and meet their improvement goals that are matched against agreed-upon deadlines. Communicate and champion the need for Organizational Change Management to improve performance. Act as a change agent and change management leader. This role ensures the implementation, adherence and monitoring of (Global) Engagement and Experience Management processes, and actively works with the Global teams to further enhance the Customer Experience.
Additional work includes project management of New Product Introductions and Organizational Readiness for the US Service region
Primary Duties and Responsibilities:
Responsible for training and implementation of tools, standards and methodology under the Global Customer Engagement and Experience Model
Responsible for overall coordination, status reporting and stability of project oriented work within portfolio
Identify, resolve and/or escalate roadblocks, issues, and conflicts
Responsible for team assignments, monitoring work efforts on a daily basis, identifying resource needs, performing quality reviews and escalating issues appropriately
Drive organizational change management team skills to increase customer acceptance of initiatives and technology delivery success
Develop resourcing strategies, and allocates staff and support as necessary
Maintain project portfolio dashboards
Implementing established policies, system monitors and controls to ensure the successful management and reporting of all initiatives in the portfolio
Assist with establishing PMO stakeholder management plan and implementation of the communication framework
Act as a reference point for PMO queries and information and an advocate for best practices in project management
Generate, analyze, and report on PMO project success metrics including preparation of charts, tables, graphs and other presentation materials to support functional work
Together with Lab Automation leadership teams, develops strategy and key initiatives for the Lab Automation Service organization in support of overall vision
Responsible for People Management processes including selection, retention, motivation and people development. Identify high potentials and provide development opportunities ensuring exposure and visibility within the organization
Act as a key liaison with Global Teams for implementation improvements and optimal revisions for customer satisfaction
Supports organizational partners' and customers efforts to attain business objectives
Continuously benchmark assigned processes, focusing on market trends and customer needs to identify opportunities for process improvement and differentiated services
Approves and controls expense reports under assigned scope
Minimum Qualifications:
BS degree in Operations or Business, or other related fields; MBA or equivalent Master's Degree preferred
Project management certification e.g. PMP, CAPM, PRINCE2
Minimum six (6) years professional experience in project management. Experience in capital equipment, management of clinical lab projects and automation preferred
Knowledge and Skills:
Must have the ability to multi-task and be adaptable to changing business environment(s)
Proficient PC skills (Microsoft Office package)
Must be highly proficient in analytical methods applied to business problems
Must effectively collaborate with internal partners to include Worldwide Services, Marketing, Finance, Sales, and Supply Chain
Must have intellectual curiosity, strong business acumen, strong analytical and problem-solving skills, and excellent verbal and written communication skills
Must demonstrate a high energy level as well as strong internal partnering skills and the ability to prioritize competing demands
Demonstrated leadership, motivational and organizational skills with a proven track record of accomplishments in cross-functional projects/teams/programs
Experience with (Organizational) Change Management theories, models and tools
Willing and able to travel up to 50%
Primary Work LocationUSA MD - Baltimore
Additional Locations
Work Shift

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