Quality Assurance Technician
Come be a part of saving lives for a medical warehouse in Hunt Valley, MD!Payrate:
30/hr.
OTWork days/hours:
M - F 8am - 5pm ET
Benefits:
401-K, Health, Dental and Vision, Weekly pay!Under the direction of PMQ Field Action Manager, the Quality Assurance Representative, will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services.
The Quality Assurance Representative will also act as a liaison supporting customers through the complexity of multiple business and department infrastructures focusing on business-critical items while meeting the goals, objectives, and demands of the organization and adhering to policies and procedures.
The key customer-facing activities include case creation for more complex scenarios, inbound/outbound calls, efficient/effective handling and resolution of escalated issues and queries, as well as supporting customer relationships within assigned business specialty areas.
Duties for this position include, but not limited to:
Executes the logistical processes for client field actions, including but not limited to:
Communicating with distributors to collect customer information.
Conducting all administrative activities such as faxing, mailing, and filing of recall notifications.
Maintaining customer information.
Facilitating the replacement process with customer service and/or field service.
Conducting recall effectiveness checks.
Interacts with external customers in the field action process from inception to completion.
Minimum requirements/Knowledge:
Knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485 and Canadian Regulations desiredProduct knowledge:
understanding of product usage and the ability to differentiate between significant and non-significant health risks to either patient or healthcare worker.
Ability to handle complex customer inquiries and receive, review, and process purchase orders.
Ability to work with customer system administrators and cliniciansProven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.
Excellent customer service skills:
high level of interpersonal skills to interact with peers and management; strong attention to detail; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentialitySkills:
Ability to take ownership and think independently, with minimal supervision.
General knowledge of producing metrics and building reports.
Strong analytical, deductive reasoning and listening skills.
Must be able to communicate precisely and accurately to all levels of the organization.
Strong interpersonal skills.
Strong Project management skills.
Demonstrated aptitude for identifying creative solutions to complex customer issues.
Excellent time management and multitasking skills.
Excellent written and verbal communication skills.
Works well in a team environment.
Strong personal commitment to quality, customer service and patient safety.
Must be motivated, self-directed and able to work with minimal supervision.
Continuous and versatile learnerEducation:
BA or BS degree preferred and/or combination of education and relative experience in lieu of a degreeCertifications:
Licensed Medical Professional desired such as Registered Nurse (RN), Med Technologist, Biomedical Engineer
Experience:
Minimum 1
years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD productsMinimum 2
years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.
##BD04123JD Recommended Skills Active Listening Administration Analytical Attention To Detail Biomedical Engineering Certified Nurse Practitioner Estimated Salary: $20 to $28 per hour based on qualifications.
30/hr.
OTWork days/hours:
M - F 8am - 5pm ET
Benefits:
401-K, Health, Dental and Vision, Weekly pay!Under the direction of PMQ Field Action Manager, the Quality Assurance Representative, will interact with internal and external customers to provide and process information in response to inquiries, concerns and requests pertaining to products and services.
The Quality Assurance Representative will also act as a liaison supporting customers through the complexity of multiple business and department infrastructures focusing on business-critical items while meeting the goals, objectives, and demands of the organization and adhering to policies and procedures.
The key customer-facing activities include case creation for more complex scenarios, inbound/outbound calls, efficient/effective handling and resolution of escalated issues and queries, as well as supporting customer relationships within assigned business specialty areas.
Duties for this position include, but not limited to:
Executes the logistical processes for client field actions, including but not limited to:
Communicating with distributors to collect customer information.
Conducting all administrative activities such as faxing, mailing, and filing of recall notifications.
Maintaining customer information.
Facilitating the replacement process with customer service and/or field service.
Conducting recall effectiveness checks.
Interacts with external customers in the field action process from inception to completion.
Minimum requirements/Knowledge:
Knowledge of Quality System standards and regulations including 21 CFR 803 & 820, ISO 13485 and Canadian Regulations desiredProduct knowledge:
understanding of product usage and the ability to differentiate between significant and non-significant health risks to either patient or healthcare worker.
Ability to handle complex customer inquiries and receive, review, and process purchase orders.
Ability to work with customer system administrators and cliniciansProven ability to maintain a professional demeanor when handling complex user issues and high-pressure situations.
Excellent customer service skills:
high level of interpersonal skills to interact with peers and management; strong attention to detail; excellent organizational skills; ability to handle multiple tasks simultaneously; and ability to maintain confidentialitySkills:
Ability to take ownership and think independently, with minimal supervision.
General knowledge of producing metrics and building reports.
Strong analytical, deductive reasoning and listening skills.
Must be able to communicate precisely and accurately to all levels of the organization.
Strong interpersonal skills.
Strong Project management skills.
Demonstrated aptitude for identifying creative solutions to complex customer issues.
Excellent time management and multitasking skills.
Excellent written and verbal communication skills.
Works well in a team environment.
Strong personal commitment to quality, customer service and patient safety.
Must be motivated, self-directed and able to work with minimal supervision.
Continuous and versatile learnerEducation:
BA or BS degree preferred and/or combination of education and relative experience in lieu of a degreeCertifications:
Licensed Medical Professional desired such as Registered Nurse (RN), Med Technologist, Biomedical Engineer
Experience:
Minimum 1
years of experience with Medical terminology, Nursing, Clinical or laboratory knowledge and familiarity with BD productsMinimum 2
years of experience in the complaint handling, medical device industry, customer relations, complaint trending, FDA/ISO regulations.
##BD04123JD Recommended Skills Active Listening Administration Analytical Attention To Detail Biomedical Engineering Certified Nurse Practitioner Estimated Salary: $20 to $28 per hour based on qualifications.
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